Team Pivot Gadget for Jira — Support

How to reach us

Email: support@axerilabs.com

Write to this address to report a problem, ask a question, or request a feature. Every email gets a reply.

When we reply

We reply within two working days. Written support in English.

If Atlassian classifies an issue as critical, we reply within 24 hours, weekends included. A reply means we have read your report and told you what happens next. It does not mean the fix is ready: we do not promise a fix time.

We do not offer phone, video or live chat support.

What to include

• The saved filter or the JQL query the gadget uses.
• The field you picked for the columns, and issue count or story points.
• What you expected to see, and what the gadget showed instead.

If a number looks wrong, please read sections 4 and 5 of the user manual first — most surprises, such as totals that are not the sum of their cells, are explained there.

Security issues

If you think you have found a security problem in the app, email support@axerilabs.com with "Security" in the subject line. We treat these first.